Frequently Asked Questions

## How do I find parts that fit my car? Use "Select your car" at the top of the page to choose your car's brand, model, variant and year. We then show products listed as compatible with that vehicle. Compatibility is based on the product information available to us, so please check it before ordering.

## Can I search by part number? Yes. Type the part number, OEM number or manufacturer part number into the search bar — with or without dashes or spaces.

## What if compatibility isn't shown for a product? It means we don't have verified compatibility data for that product. Check the part number against your old part or your vehicle manual, or contact us with your car details before ordering.

## How do I track my order? Go to the Track Order page (link at the top of every page), enter your Order ID (e.g. SFM-100001) and the mobile number or email used at checkout.

## Which payment methods do you accept? We accept online payments (UPI, cards, net banking and wallets) through our payment gateway. Cash on Delivery may be available on eligible orders — you'll see it at checkout if it is.

## Is my payment information safe? Payments are processed on our payment partner's secure checkout. We never see or store your card number or CVV.

## What do "Available on request" and "Availability not confirmed" mean? These products are listed for reference. We confirm stock and delivery time with you before the order is processed.

## Can I cancel or return an order? Please see our Cancellation Policy and Return & Refund Policy. Parts that have been installed or used generally cannot be returned unless they arrived damaged, defective or incorrect.

## Are the products sold by you? Yes — all orders are sold and fulfilled by ShopForMe, an independent retailer.